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Returns

Backdropsource

Customer can initiate a return request within 7 days from date of
delivery. Returns are eligible for manufacturing defects.

We ensure all our products are shipped in best condition. In case of
damaged goods delivered to you, please ensure to keep all the
packaging, proof of delivery, signed receipts if any and lodge a
formal case with the logistics service provider through whom products
have been delivered.

Savage Universal

RETURNED GOODS - No merchandise will be accepted without prior written
authorization.  All returned merchandise is subject to a 20% handling,
inspecting, and restocking charge.  No merchandise invoiced more than
3 months prior will be accepted.  RETURNED SHIPMENTS MUST BE SENT
PREPAID TO Savage Universal, CHANDLER, ARIZONA PLANT

CLAIMS - All orders are carefully packed, and thoroughly inspected in
our plant before leaving our premises.  Responsibility for its safe
delivery is assumed by the carrier upon his acceptance of the
shipment.  Claims for loss or damage sustained in transit must be made
upon the delivery carrier by you.

CONSIGNEE CLAIM PROCEDURE - Do not refuse any delivery or part of any
shipment but sign the waybill as being accepted subject to further
inspection and possible concealed damage.  Indicate directly on
delivery receipt the exact number of damaged or missing cartons for
your claim.

Notify the carrier terminal to promptly send their claim agent for
inspection and evaluation of the merchandise.  Request carrier to
provide you with official claim forms to be filed within 15 calendar
days.

Hold all damaged goods and retain all cartons and packaging materials
for inspection by delivery carrier.

Other Brands

Customer can initiate a return request within 5 days from date of
delivery. Only manufacturing defects are eligible for returns
consideration.

We ensure all our products are shipped in best condition. In case of
damaged goods delivered to you, please ensure to keep all the
packaging, proof of delivery, signed receipts if any and lodge a
formal case with the logistics service provider through whom products
have been delivered.
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